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Searching Customers
The search on the Customers screen finds any customer in seconds. Type a name, an email address or a customer ID, and FluentSupport works out what you mean. You can also search one field at a time, such as a city or a ticket count, and combine several fields in one search.
When Should You Use This?
- Find a customer when you only remember part of their name or email.
- Open a customer by ID, such as
#42. - Build quick lists, such as customers with more than two tickets or blocked customers.
How To Search
- Go to FluentSupport > Customers.
- Click the Search icon above the customer list.
- Type what you know and press Enter.
FluentSupport shows the best matches first when you search by name or email. Choose a sort order from the sort button if you prefer a different order.
Just Type
| You type | FluentSupport finds |
|---|---|
timothy cook | Customers whose name or email contains every word |
"timothy cook" | The exact phrase in the full name or email |
jane@example.com | The customer with that email address |
#1024 | The customer with ID 1024 |
Search One Field
Put a field name and a colon before the value, for example city:berlin.
You don't need to remember the field names. Type / in the search box and pick a field from the menu. Use the arrow keys to move, Enter to pick and Esc to close.
These fields are available:
| Field | Searches | Example |
|---|---|---|
email: | email:acme.com | |
name: | Full name | name:"timothy cook" |
first: / last: | First or last name | first:timothy |
title: | Job title | title:manager |
address: | Address | address:"main street" |
city: | City | city:"new york" |
state: | State | state:california |
zip: | Postal code | zip:10001 |
country: | Country | country:US |
status: | Status | status:blocked |
tickets: | Number of tickets | tickets:>2 |
open: | Number of open tickets | open:0 |
created: | Created date | created:2026-05 |
activity: | Last activity date | activity:<2026-01-01 |
user: | WordPress user ID | user:42 |
id: | Customer IDs | id:12,48 |
Numbers And Dates
Ticket counts and dates also take >, >=, < and <=:
tickets:>2: more than two ticketsopen:0: no open ticketscreated:2026-05: created in May 2026. You can also use a year (2026) or a day (2026-05-14).activity:<2026-01-01: no activity since the start of 2026
Use quotes for values with spaces, such as city:"new york".
Combine Searches
Every part of your search must match. For example, open:>0 activity:<2026-01-01 finds customers with open tickets but no activity since the start of 2026. city:berlin anna finds customers named Anna in Berlin.
Search Tips
Click the ? icon in the search box, or type ?, to open Search tips. It lists every field and a few ready-made examples.
Tips And Notes
TIP
A word with a colon that isn't a field name, such as a time like 10:30, is searched as ordinary text.