Google reCAPTCHA Integration

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Fluent Support allows you to integrate Google reCAPTCHA to protect your support portal from spam and bot submissions. This guide walks you through obtaining your reCAPTCHA keys from the updated Google console and configuring them inside Fluent Support.

NOTE

Google reCAPTCHA is now part of Google Cloud Fraud Defense. The interface has been updated, but the integration process in Fluent Support remains straightforward.

Step 1: Access the reCAPTCHA Console

Visit Google reCAPTCHA, now part of Google Cloud Fraud Defense. Click the Fraud Defense Console button or go directly to the reCAPTCHA Admin Console to register your site.

Step 2: Register Your Site

You will land on the Register a new site page. Fill in the following fields:

• Label: Enter a recognizable name for your site (e.g., example.com) to easily identify it in your console later.
• reCAPTCHA type: Choose one of the two verification methods:
  • Score based (v3): Verifies requests silently with a score, requiring no user interaction.
  • Challenge (v2): Verifies requests with a visible challenge (e.g., the "I'm not a robot" checkbox).
• Domains: Click the + icon to add your domain without the protocol or trailing slash (e.g., example.com).
• Google Cloud Platform: Expand this section to associate your new reCAPTCHA setup with a specific Google Cloud project. Use the dropdown menu to select your desired Project Name.

Once all required fields are filled out, click the SUBMIT button at the bottom of the page.

Step 3: Copy Your API Keys

After successfully registering your site, Google will direct you to a page displaying your integration credentials. You will need to copy two specific keys:

• SITE KEY: Use this key in the HTML code your site serves to users (frontend).
• SECRET KEY: Use this key for communication between your site and reCAPTCHA (backend).

Copy both keys and keep them handy for the next step.

Step 4: Configure reCAPTCHA in Fluent Support

Go to your WordPress Admin dashboard, navigate to Fluent Support → Settings, and click Recaptcha from the left menu.

1. Enable the integration by toggling the Enable reCAPTCHA switch.
2. Fill in the settings:
   • reCAPTCHA Version: Select Version 2 or Version 3 to match the type you registered in Step 2.
   • Site Key: Paste the SITE KEY you copied from the Google console.
   • Secret Key: Paste the SECRET KEY you copied from the Google console.
   • Use reCAPTCHA on: Check the boxes to indicate where the challenge should appear (e.g., Login Form and/or Signup Form).
3. To verify the setup, scroll to the Validate Captcha section at the bottom. It should display the reCAPTCHA widget correctly.
4. Click Save Settings in the top right corner to apply your changes.

That's it! Your Fluent Support portal is now protected by Google reCAPTCHA.

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