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AI Setup ​

Fluent Support Pro includes built-in AI assistance that helps your agents write better replies, summarize long conversations, and analyze customer sentiment — without leaving the ticket view. You can connect any of three AI providers: OpenAI, Google Gemini, or Anthropic Claude.

This page covers choosing a provider, getting your API key, and connecting it to Fluent Support.

INFO

AI features require Fluent Support Pro. The AI Model Setup page will show an upgrade prompt if Pro is not active.

How To Set It Up ​

  1. Go to Fluent Support from your WordPress dashboard.
  2. Click Global Settings in the left sidebar, then open AI Model Setup under the AI Integration section.
  3. Turn on the Enable AI toggle at the top of the page. Once enabled, AI becomes available for response suggestions and ticket summaries.
  4. In the AI Provider box, pick your Provider from the dropdown (OpenAI, Google Gemini, or Anthropic Claude).
  5. Choose a Model for that provider from the Model dropdown.
  6. In the API Key box, paste your API Key. It is stored securely on your site.
  7. Click Save in the top-right corner.

AI Model Setup page showing the Enable AI toggle, the AI Provider and Model dropdowns, and the API Key field

Once saved, AI tools become available inside every ticket. To learn how to use them, see AI Features in Tickets.

Choosing a Provider ​

Each provider connects through its own API key. Pick the one you already have an account with, or the one whose pricing and models best fit your team.

ProviderGood for
OpenAIWidest model selection; GPT-4.1 and o-series models
Google GeminiFast and cost-effective; Gemini 2.5 Flash is a strong default
Anthropic ClaudeDetailed, thoughtful replies; Claude Sonnet 4 recommended

Get Your API Key ​

OpenAI ​

  1. Go to platform.openai.com/api-keys and sign in.
  2. Click + Create new secret key.
  3. Give it a name and click Create secret key.
  4. Copy the key immediately — you will not be able to see it again.

Available models: GPT-4.1, GPT-4.1 Mini, GPT-4.1 Nano, GPT-4o, GPT-4o Mini, GPT-4 Turbo, GPT-4, GPT-3.5 Turbo, o1, o3, o3-mini, o4-mini.

Google Gemini ​

  1. Go to aistudio.google.com and sign in with your Google account.
  2. Click Get API key from the left sidebar.
  3. Click Create API key and select or create a project.
  4. Copy the generated key.

Available models: Gemini 2.5 Pro, Gemini 2.5 Flash (recommended), Gemini 2.5 Flash Lite, Gemini 2.0 Flash Lite.

Anthropic Claude ​

  1. Go to console.anthropic.com and sign in.
  2. Open API Keys from the left menu.
  3. Click Create Key, give it a name, and copy the key.

Available models: Claude Opus 4 (most powerful), Claude Sonnet 4 (recommended), Claude Haiku 4 (fastest).

Replacing a Saved Key ​

When a key is already saved, the API Key field shows **** followed by the last four characters of your saved key. To replace it, type a new key into the field and click Save. Switching to a different provider automatically clears the saved key for the previous provider so stale credentials are not carried over.

Tips and Notes ​

TIP

If you are unsure which model to pick, start with the one marked Recommended in the model dropdown — Gemini 2.5 Flash for Gemini, or Claude Sonnet 4 for Anthropic.

INFO

  • Only one AI provider is active at a time. Switching providers changes where all AI requests are sent.
  • API costs are billed directly by the provider — Fluent Support does not charge for AI usage beyond your Pro license.
  • You can review AI usage per agent in the AI Activities tab under Activities in your Fluent Support dashboard.

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