How to Get Support

If you have reviewed our existing documentation and are still encountering a technical issue or require assistance with the Fluent Support plugin, our dedicated support team at WPManageNinja is available to help.

How to Contact Support

To ensure you receive the quickest and most effective assistance, please adhere to the following guidelines when submitting your inquiry:

1. Visit the WPManageNinja Support Portal:

   • Go to the official WPManageNinja support website. This is the primary, dedicated channel for submitting formal support tickets.

2. Submit a Support Ticket:

   • Log in to your WPManageNinja account.
   • Navigate to the "Support Tickets" section.
   • Click on "Create a New Ticket."

3. Provide Detailed Information:

When submitting your ticket, please include as much relevant detail as possible. This is crucial for our team to quickly understand your situation and provide an accurate solution. Required details include:

• Your FluentSupport License Key: This is necessary to verify your purchase and ensure eligibility for premium support.
• A Clear Description of the Problem: Explain the desired functionality and describe exactly what is occurring instead.
• Steps to Reproduce the Issue: List the precise sequence of actions that leads to the error or unexpected behavior.
• Screenshots or Screen Recordings: Visual documentation significantly aids in diagnosing complex issues.
• Error Messages: If any error text is displayed, please copy and paste the full message into the ticket.
• Your WordPress Version.
• Your FluentSupport Plugin Version.

4. Support Hours:

Our professional support team operates during standard business hours, typically Monday through Friday. We are committed to responding to all legitimate inquiries and working towards a resolution promptly.

We are dedicated to helping you maximize the utility of the FluentSupport plugin.